End User License Agreement (EULA)

Koetzing IT, Thomas Koetzing, Hetzles, Germany — As of August 2026 — Rev. 2

1. Parties to the Agreement and Scope of Application

This End User License Agreement („EULA“) is entered into between Koetzing IT, Thomas Koetzing, Hetzles, Germany („Licensor“) and the customer („Licensee“). The PVS Forge software is intended exclusively for business entities as defined in Section 14 of the German Civil Code (BGB). It is not sold to consumers. During the ordering process, the Licensee confirms that they are acting for business purposes.

This EULA is provided to the licensee in a storable format before the licensee submits a binding order and becomes part of the contract upon the licensee’s express consent during the ordering process. If a trial version is provided, the EULA is made available before the trial key is issued and is accepted upon request of the trial key.

2. Subject Matter of the Contract and Intended Use

The subject matter of this Agreement is the „PVS Forge“ software, a Windows desktop application for automating vDisk imaging workflows, multi-server synchronization, health monitoring, and software inventory in Citrix Provisioning Services environments (the „Software“).

The intended use of the software is its use by qualified IT administrators to manage the Licensee’s Citrix Provisioning Services infrastructures in accordance with the documentation.

„Documentation“ as used in this Agreement means the documentation provided by the Licensor under https://docs.pvs-forge.com/1.0/ Product documentation provided in the version in effect at the time the contract was concluded; upon request, it will also be made available to the licensee in a format that can be saved.

3. Granting of a License

The Licensor grants the Licensee a non-exclusive, non-sublicensable, perpetual right to use the software in accordance with the purchased edition:

Standard Edition: Use in one (1) PVS farm with up to two (2) PVS servers.
Growth Edition: Use in one (1) PVS farm with no limit on the number of PVS servers.

The license is valid per PVS farm. Additional licenses are required for use in other farms. The purchased license does not expire; it grants permanent access to all program versions (builds) released during the update period (Section 4). Multiple versions of the program may be used simultaneously within the licensed farm.

The Licensee’s employees and external IT service providers are authorized to use the software, provided that they are acting on the Licensee’s instructions and use the software exclusively for the Licensee’s licensed farm.

The licensee is entitled to create backup and archive copies of the software to the extent necessary for proper data backup (Section 69d(2) of the German Copyright Act (UrhG)).

4. Updates, Security Updates, and Support

With this purchase, the licensee acquires the right to updates and support for twelve (12) months from the date the license key is provided. Software versions released during this period may be used for an unlimited period of time.

Once the update period has expired, the software will continue to run permanently at the last activated version; there is no entitlement to new feature releases or support. Renewal is possible only through a new purchase; there is no automatic renewal.

Regardless of the right to updates, the Licensor shall provide security-related updates free of charge for a period of five (5) years from the date the license key is provided. These updates are provided by activating the latest program version—which includes the security-related update—at no charge; there is no entitlement to backporting to older program versions.

Support is provided via email through the support channels specified in the documentation during the update and support period. Support requests are processed on business days (Monday through Friday, excluding public holidays in Bavaria); the Licensor will endeavor to provide an initial response within two (2) business days. Support applies to the currently valid version of the program. The Licensee shall cooperate to a reasonable extent in the analysis of errors, in particular by providing error descriptions and log files.

5. Trial Version

The licensor may provide a free trial license with a A term of thirty (30) days grant. The trial license includes the full range of features of the Growth Edition, is tied to a single machine, and is intended for evaluating the software. Use in a production environment for evaluation purposes is permitted and is at the licensee’s own risk.

Upon expiration of the trial period, the right to use the trial license expires; a renewal of the trial period on the same machine is not permitted. For the free trial version, the licensor is liable only for willful misconduct and gross negligence, as well as for defects fraudulently concealed; otherwise, warranty and support for the trial version are excluded to the extent permitted by law.

6. License Keys and Protection Mechanisms

Use of the software requires a cryptographically signed license key issued by the licensor. License verification takes place exclusively locally; the software does not connect to the licensor’s servers for licensing purposes (no activation server, no „phone-home“) and is suitable for operation in network-isolated environments (air-gapped).

It is prohibited to disclose or publish license keys without authorization, or to circumvent, disable, or tamper with the software's license and signature verification.

7. Restrictions on Use and Resale

The licensee is not permitted to:

to rent, lease, or lend the software, or to provide it to third parties as a service (hosting/SaaS);
to reverse-engineer, decompile, or disassemble the software, unless permitted by mandatory law, in particular Sections 69d through 69e of the German Copyright Act (UrhG);
Removing or altering copyright notices, labels, or license information;
to use the software beyond the scope of the license (edition, number of farms).

A permanent transfer of the license to a third party is permitted provided that the licensee renders all copies of the software in its possession unusable, the transferee acknowledges the validity of this EULA, and the licensee notifies the licensor of the transfer in writing.

8. System Requirements and User Responsibilities

The system requirements specified at the time the contract is concluded, as set forth in the documentation, apply to the purchased version of the program. The software runs on a Citrix PVS server, which must be a member of an Active Directory domain. At least local administrator rights are required for installation, updates, and operation of the software.

The software does not include a built-in function for backing up the licensee’s systems and data. The licensee is required to perform a proper data backup before installing the software and before installing updates, and is solely responsible for the proper operation of its environment, particularly for performing regular data backups.

9. Warranty

The software is in compliance with the contract if, at the time of transfer of risk, it essentially possesses the functions specified in the service description (documentation) applicable at the time the contract was concluded. The warranty period is twelve (12) months from the date of delivery; this does not apply to defects fraudulently concealed, in cases where a guarantee has been assumed, or to claims for damages under Section 10.

In the event of defects, the Licensor shall, at its discretion, remedy the defect by either correcting it or delivering a defect-free version of the program. If the remedy fails, the Licensee is entitled to the rights provided by law.

No rights regarding defects shall apply if the defect results from an unauthorized modification of the software, use in violation of the contract, or an unsupported system environment.

10. Liability

The licensor shall have unlimited liability in cases of willful misconduct and gross negligence, for damages resulting from injury to life, limb, or health, for defects fraudulently concealed and warranties given, as well as under the Product Liability Act and other mandatory provisions governing product liability.

In the event of a breach of material contractual obligations (cardinal obligations) due to slight negligence, liability is limited to foreseeable damages typical for this type of contract. Otherwise, liability for slight negligence is excluded.

The Licensor shall be liable for data loss only to the extent of the costs that would have been required for recovery had the Licensee performed proper and regular data backups. This limitation does not apply in cases of willful misconduct, gross negligence, or other instances of unlimited liability; it applies only to the extent that the Licensee was responsible for the data backup.

11. Data Protection and Telemetry

The software does not transmit any usage or environmental data to the Licensor without explicit activation by the Licensee. Optional features that integrate external services (e.g., AI-powered analyses or support traces) are actively triggered by the Licensee; the data transmitted in each case and the integrated services are described in the documentation. To the extent that the Licensor processes personal data on behalf of the Licensee in connection with such functions, the parties shall, upon request, enter into a data processing agreement pursuant to Article 28 of the GDPR.

12. Third-Party Components

The software contains open-source and third-party components. These components, including the full license texts, are listed in the license notices (Third-Party Notices) provided with the software. The respective third-party license terms take precedence for these components; in all other respects, this EULA applies.

13. Final Provisions

The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive venue for all disputes arising out of or in connection with this contract shall be, depending on the amount in dispute, the Local Court of Forchheim or the Regional Court of Bamberg, provided that the licensee is a merchant, a legal entity under public law, or a special fund under public law.

Any amendments or additions to this agreement must be made in writing. Should any provision of this agreement be or become invalid, the validity of the remaining provisions shall remain unaffected.