General Terms and Conditions of Business and Licensing (GTC) – PVS Forge

As of July 29, 2026

1. Provider and Scope of Application

The provider of the „PVS Forge“ software (hereinafter „Software“) is:

Thomas Kötzing Pfarrer-Reis-Str. 2, 91077 Hetzles, Germany Email: Thomas@KoetzingIT.de VAT ID No.: DE 22 58 98 722

(hereinafter „Provider“).

These Terms and Conditions apply to the provision, licensing, and use of the software, as well as to all related services. They apply to both consumers and businesses. Any deviating terms and conditions provided by the customer shall only be effective if the provider expressly agrees to them in writing.

2. Sales and payment processing via Paddle (Merchant of Record)

Sales, order processing, invoicing, and payment processing are handled by our authorized reseller Paddle.com Market Ltd. as the „Merchant of Record.“ Paddle is therefore the customer’s contractual partner for the purchase transaction, issues the invoice, and remits the applicable sales tax.

The current Paddle Buyer/Checkout Terms and Conditions also apply to the purchase process. These Terms and Conditions govern the right to use the software between the Provider and the Customer.

3. Subject Matter of the Contract / Description of Services

PVS Forge is a downloadable Windows software application for IT administrators and consultants designed to automate Citrix Provisioning (PVS) vDisks and their lifecycle, including comparison and AI analysis.

The specific scope of functionality is set forth in the currently valid product description on the website and in the documentation. The provider continuously develops the software and may modify or add features, provided that such changes do not materially restrict the use of the software as specified in the contract.

4. License and Rights of Use

Upon full payment, the customer receives a simple, non-exclusive, non-transferable right to use the software in accordance with the purchased licensing model (e.g., per user, per device, or as a subscription).

In particular, the following are not permitted: the transfer, renting, or sublicensing the license key to third parties; circumventing technical protection measures; and decompiling or reverse engineering the software, unless expressly permitted by mandatory law (Section 69e of the German Copyright Act (UrhG)).

All rights to the software, including copyrights, trademarks, and other intellectual property rights, remain with the provider.

5. Prices and Payment

The prices displayed at checkout at the time of the order, including applicable sales tax, apply. Payment is processed through Paddle using the payment methods offered there.

For subscription models, the license is automatically renewed for the selected term unless it is canceled by the deadline. Details regarding the term and cancellation are specified in the selected model and the Paddle Terms and Conditions.

6. Provision, Download, and License Key

Once payment has been successfully processed, the provider will make the software available for download and send the license key via email to the address provided by the customer. The customer is required to keep the license key confidential.

7. Right of Withdrawal

Consumers have a statutory right of withdrawal; the details are set forth in the separate Right of Withdrawal Policy. For digital content that is not delivered on a physical medium, the right of withdrawal expires prematurely under the conditions set forth in § 356(5) of the German Civil Code (BGB) (see Right of Withdrawal Policy).

Businesses (purchases made for commercial or self-employed professional purposes) are not entitled to a statutory right of withdrawal.

8. Warranty / Defects

The statutory warranty provisions apply. The provider warrants that, upon delivery, the software will substantially conform to the applicable product description. The customer acknowledges that, given the current state of technology, software cannot be created without any errors.

9. Liability

The Provider bears unlimited liability in cases of willful misconduct and gross negligence, as well as in cases of injury to life, body, or health. In cases of simple negligence, the Provider is liable only for a breach of a material contractual obligation (cardinal obligation) and only to the extent of foreseeable damages typical for this type of contract. Otherwise, liability is excluded. Liability under the Product Liability Act remains unaffected.

The customer is responsible for regularly backing up their own data.

10. Term and Termination (for Subscriptions)

For subscriptions, the term depends on the selected plan. You can cancel through the customer portal or via Paddle. [Enter cancellation period / renewal period.]

11. Data Protection

Information regarding the processing of personal data can be found in the Privacy Policy.

12. Final Provisions

The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. If the customer is a business, a legal entity under public law, or a special fund under public law, the place of jurisdiction shall be the provider’s registered office. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.